Privacy Policy
Introduction
CreatorGuard (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our content protection platform and related services (collectively, the “Service”).
By accessing or using CreatorGuard, you agree to this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the Service.
1. Information We Collect
1.1 Information You Provide
Account Information:
- Email address (required)
- Full name (optional)
- Password (encrypted and hashed)
- Company/organization name (optional)
- Billing address (for paid subscriptions)
Payment Information:
- Payment method details are processed securely by Stripe
- We do not store complete credit card numbers on our servers
- Billing history and transaction records
Content Information:
- URLs of content you submit for plagiarism scanning
- WordPress site connection details (via Application Passwords)
- DMCA notice information and takedown requests
- SEO audit data and recommendations
1.2 Information Collected Automatically
Usage Data:
- Features accessed and actions taken within the platform
- Scan history and results
- Dashboard analytics and reports
- Session duration and frequency
Technical Data:
- IP address
- Browser type and version
- Device type and operating system
- Referring URLs
- Pages visited and navigation patterns
Cookies and Tracking:
- Essential cookies for authentication and security
- Analytics cookies (with your consent)
- Preference cookies to remember your settings
1.3 Information We Do NOT Collect
We want to be transparent about what we do NOT collect:
- Your WordPress admin password
- Full content of your posts (only metadata for scanning)
- Personal data of your website visitors
- Cross-website tracking data
- Sensitive personal information (race, religion, health data)
2. How We Use Your Information
We use the information we collect to:
Provide Our Services:
- Perform plagiarism detection scans
- Generate and track DMCA takedown notices
- Provide SEO optimization recommendations
- Connect to and monitor your WordPress sites
- Process payments and manage subscriptions
Improve Our Services:
- Analyze usage patterns to enhance features
- Debug and fix technical issues
- Develop new features and functionality
- Conduct research and analytics
Communicate With You:
- Send service-related notifications
- Respond to support requests
- Provide important updates about your account
- Send marketing communications (with your consent)
Ensure Security:
- Detect and prevent fraud
- Monitor for security threats
- Enforce our Terms of Service
- Comply with legal obligations
3. How We Share Your Information
3.1 Third-Party Service Providers
We share information with trusted third parties who assist us in operating our Service:
| Provider | Purpose | Data Shared |
|---|---|---|
| Stripe | Payment processing | Billing information, transaction data |
| Copyscape | Plagiarism detection | Content URLs, text snippets for comparison |
| AI Providers | SEO recommendations | Anonymized content data |
| Cloud Hosting | Infrastructure | Encrypted data storage |
| Email Services | Communications | Email address, notification preferences |
3.2 Legal Requirements
We may disclose your information if required to:
- Comply with applicable laws, regulations, or legal processes
- Respond to lawful requests from government authorities
- Protect our rights, privacy, safety, or property
- Enforce our Terms of Service
- Protect against legal liability
3.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity. We will notify you of any such change.
3.4 With Your Consent
We may share your information for other purposes with your explicit consent.
4. Data Security
We implement robust security measures to protect your information:
Encryption:
- Data encrypted at rest using AES-256 encryption
- Data encrypted in transit using TLS 1.3
- 256-bit SSL encryption for all connections
Access Controls:
- Role-based access controls for our team
- Multi-factor authentication available
- Regular security audits and penetration testing
Infrastructure:
- Secure cloud hosting with SOC 2 compliance
- Regular backups and disaster recovery procedures
- 24/7 monitoring for security threats
Payment Security:
- PCI DSS Level 1 compliant payment processing via Stripe
- No storage of complete credit card numbers
5. Data Retention
We retain your information for as long as necessary to provide our services:
| Data Type | Retention Period |
|---|---|
| Account information | Duration of account + 30 days |
| Scan results | 12 months (configurable) |
| DMCA notices | Permanently (legal records) |
| Payment records | 7 years (legal requirement) |
| Usage logs | 90 days |
| Deleted accounts | 30 days, then permanently deleted |
You can request earlier deletion of your data by contacting us (subject to legal retention requirements).
6. Your Privacy Rights
6.1 Rights for All Users
Regardless of your location, you have the right to:
- Access: Request a copy of your personal data
- Correction: Update inaccurate or incomplete data
- Deletion: Request deletion of your personal data
- Portability: Receive your data in a portable format
- Objection: Object to certain processing activities
- Withdrawal: Withdraw consent at any time
6.2 GDPR Rights (European Economic Area)
If you are located in the EEA, you have additional rights under the General Data Protection Regulation (GDPR):
- Right to restriction of processing
- Right to lodge a complaint with a supervisory authority
- Right not to be subject to automated decision-making
Legal Basis for Processing:
- Contract performance (providing our services)
- Legitimate interests (improving our services, security)
- Legal obligations (tax, legal compliance)
- Consent (marketing communications)
6.3 CCPA Rights (California Residents)
If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA):
- Right to know what personal information is collected
- Right to know if personal information is sold or disclosed
- Right to opt-out of the sale of personal information
- Right to equal service and price (non-discrimination)
We do not sell your personal information.
To exercise your CCPA rights, contact us at mark.creatorguard@gmail.com.
6.4 Exercising Your Rights
To exercise any of your privacy rights:
- Email us at mark.creatorguard@gmail.com
- Include “Privacy Request” in the subject line
- Specify which right you wish to exercise
- Provide verification information as requested
We will respond within 30 days (or sooner if required by law).
7. WordPress Integration Privacy
7.1 How We Connect
CreatorGuard uses WordPress Application Passwords (available in WordPress 5.6+) to connect to your site. This is the official, secure method recommended by WordPress.
7.2 What We Can Access
- Posts and pages (titles, content, metadata)
- Categories and tags
- Media library information
- SEO metadata
7.3 What We Cannot Access
- Your WordPress admin password
- User accounts or emails on your site
- Comments and visitor data
- Admin settings or plugins
- Your hosting credentials
7.4 Revoking Access
You can revoke CreatorGuard’s access at any time:
- Go to WordPress Dashboard → Users → Profile
- Scroll to “Application Passwords”
- Revoke the CreatorGuard password
8. Children’s Privacy
CreatorGuard is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place:
- Standard Contractual Clauses (SCCs) for EU data transfers
- Data processing agreements with all service providers
- Compliance with applicable data protection laws
10. Cookies and Tracking Technologies
We use cookies and similar technologies. For detailed information, please see our Cookie Policy.
11. Third-Party Links
Our Service may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by:
- Posting the new Privacy Policy on this page
- Updating the “Last Updated” date
- Sending an email notification (for significant changes)
Your continued use of the Service after changes constitutes acceptance of the updated Privacy Policy.
13. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us:
Support: mark.creatorguard@gmail.com
14. Data Protection Officer
For GDPR-related inquiries, you may contact our Data Protection Officer:
This Privacy Policy is provided for informational purposes. For the most current version, please visit our website.